Shipping & Delivery Policy

Qalam Helpers sells digital products only: online courses, guides, toolkits and similar. We do not ship any physical goods, so there are no shipping charges, courier partners or delivery addresses.

1. How you receive your product

1. Log in to your account and pay at checkout.
2. Once your payment is confirmed by the payment gateway, the product is added to your dashboard under "My Courses".
3. Open it from the dashboard and start learning. Your invoice is available under "Orders".

Access is tied to the account you were logged in to when you paid. Please use the correct account.

2. Delivery time

Situation	Time
Normal	Immediately, usually within a few minutes of a successful payment
Bank or gateway confirmation is delayed	Up to 24 hours
Still no access after 24 hours	Contact us. We fix confirmed cases within 72 hours.

3. If you do not get access

1. Check that you are logged in to the same account you used at checkout.
2. Open your dashboard and refresh the page. Check Orders for the payment status.
3. If money was deducted but the order shows pending, wait up to 24 hours, as banks sometimes confirm late.
4. Still stuck? Write to qalamhelpersstore@hotmail.com with your Order ID, registered email and payment reference. We will fix access or refund you as set out in our Cancellation & Refund Policy.

4. Where we sell

Orders are accepted in Indian Rupees (INR) through our payment gateway (our RBI-authorised payment gateway partner). Because delivery is online, you can learn from anywhere with an internet connection.

5. What you need

• A stable internet connection and a modern browser (Chrome, Firefox, Safari or Edge).
• A device that can play video, for video lessons.

6. Contact

• Email: qalamhelpersstore@hotmail.com
• Address: Lucknow, Uttar Pradesh, India