Cancellation & Refund Policy

This policy explains when you can cancel an order or get a refund for products bought on qalamhelpers.store. All our products are digital (courses, guides, toolkits and similar). They are available in your account as soon as payment is confirmed, so the rules below are different from those for physical goods. Please read them before you pay.

1. Cancellation

• Before payment: you can cancel at any time by closing the checkout. Nothing is charged.
• Payment started but not completed: if you were not charged, no action is needed. If money was deducted but your order shows as pending or failed, the amount is normally returned to your account by your bank or payment provider within 5 to 7 working days. If it is not, write to us with your Order ID and we will help trace it.
• After payment is confirmed: the product is delivered immediately, so an order cannot be cancelled once you have access, except as described in the refund section below.

2. When you are eligible for a refund

You can request a refund in any of these cases:

• Change of mind within 7 days: you request it within 7 days of purchase and have completed less than 20% of the product (as shown by the progress bar in your dashboard).
• Duplicate payment: you were charged more than once for the same order.
• Access not delivered: you paid but could not get access, and we could not fix it within 72 hours of your report.
• Product materially different from its description on the product page.

3. When a refund is not available

• The request is made after 7 days, or 20% or more of the product has been completed.
• You could not use the product because of your own device, software or internet connection, and the product itself works as described.
• The product was bought with a coupon that states it is non-refundable.
• Your account was closed for breaking our Terms & Conditions, for example by sharing or reselling content.

4. How to request a refund

1. Use the refund request form, or email qalamhelpersstore@hotmail.com with the subject "Refund request, [Order ID]".
2. Give your Order ID (shown in your dashboard under Orders), the email you registered with, and the reason.

Step	Time
We acknowledge your request	Within 48 hours
We review it and tell you the decision	Within 5 working days
If approved, the money goes back to your original payment method (UPI, card or bank account used)	5–7 working days after approval. Your bank may take a little longer to show it.

Refunds are always made to the original payment method. When a refund is approved, your access to that product ends.

5. Consulting sessions

Consulting is arranged individually after you contact us. The price, date and cancellation terms are confirmed in writing before you pay. A session can be rescheduled free of charge if you tell us at least 24 hours before it starts.

6. Disputes and chargebacks

If you have a problem with an order, please contact us first. We will always try to sort it out quickly. If a payment is disputed with your bank, we respond with our order and delivery records.

7. Contact

• Email: qalamhelpersstore@hotmail.com
• Address: Lucknow, Uttar Pradesh, India
• Operated by: Aasma Verma